Policies, Terms and Conditions.
TRIPOD DOG GALLERY HAS TWO PAYMENT METHODS:
1. DIRECT BANK DEPOSIT:
Transfer payments from your bank account directly to us. Please contact me so banking details can be forwarded to you.
This is a secure and convenient way to pay if you are reluctant to send credit card details over the internet. It normally takes 24 - 48 hrs to arrive in our account.
Please Email us to inform us of your purchase and deposit.
2. CREDIT CARDS:
For transactions in Australian Dollars, we accept VISA, MASTERCARD and AMEX (3% surcharge applicable to AMEX payments)
SHIPPING AND DELIVERIES:
For all unframed original art, the cost of standard Australian Domestic shipment is included in the final price.
All items will be shipped within 5 working days of receiving clearance of payment of your order. Items to be sent domestically will be sent using Australian Post. For international orders we use Australian Air Express or an equivalent service. Delivery times can vary, but the majority of purchases are received within 12 working days of dispatch. All dispatched will be sent via Tracked postal services.
If an item cannot be supplied at the time of order, we will contact you within 3 working days advising you of the estimated delay. At that time you have the right to cancel your order, request a replacement item, or wait for the original purchase.
GIFT AND SOUVENIR SHOP, TRIPODDOGSHOP AT REDBUBBLE:
When you click to connect with the TripodDogShop, you are transferred to a specific product page associated with an original artwork. This product page is run and controlled by Redbubble.com . Any purchases made at TripodDogShop at Redbubble are subject to the terms and conditions, and returns or exchanges policies of Redbubble.com .
Tripod Dog Gallery has no formal affiliations with Redbubble.com . However artists featured at Tripod Dog Gallery may enter into individual licencing agreement with Redbubble.com to have their artworks reproduced into gift or souvenir merchandise. Artist receive a commission from the sale of merchandise in a private agreement between the individual artist and Redbubble.com . Tripod Dog Gallery receives a small payments or commissions from the sale of merchandise at Redbubble.com .
The purpose of TripodDogShop at Redbubble is to offer collectors a variety of options for purchasing art by artists and to help Tripod Dog Gallery featured artists gain extra income beyond the sale of original art.
We (Tripod Dog Gallery) want to make purchasing original art as easy and worry free as possible.
If you purchase original art from Tripod Dog Gallery, and for whatever reason choose that it is not the correct art for you, please contact us within 14 days for a refund. Upon safe and undamaged return of the original art will refund the purchase price less the costs of tracked return postage.
In the very unlikely event art is delivered damaged, please contact us immediately.
Please do note, any items purchased from the Gift and Souvenir Shop, TripodDogShop at Redbubble is manufactured and delivered by Redbubble.com and therefore subject to Redbubble’s returns and exchange policies.
Paintings may be commissioned and attract a 30% fee (ie. a painting of the size catalogued at $10,000, would be $13,000). As the collector, you will enjoy the opportunity to communicate your favourite themes, classical artists and models. The final concept is arrived at through a process of negotiation between the collector and the artist. The proposed concept must be of relevance to the artist's work, and he reserves the right to decline a proposal. A non-refundable deposit of 50% is required on the commission's commencement, and the balance due on completion after we have forwarded you an image of the painting by email.
Tripod Dog Gallery is committed to providing you with the highest level of customer service. This includes protecting your "privacy". We appreciate the importance of protecting your personal information and recognise the trust placed in us when you supply your personal information to us.
We collect information from you, without limitation, from exhibition guest books, our website, over the telephone or person to person.
INFORMATION USE AND DISCLOSURE:
We will not use or disclose personal information that we collect for any secondary purpose other than the primary purpose of collection without your consent unless:
the secondary purpose is related to the primary purpose (directly related if sensitive information) and you would reasonably expect us to use or disclose the information for that secondary purpose;
in the case of direct marketing not related to our activities, we have obtained your prior consent (unless it is not reasonably practicable to seek your consent and we otherwise comply with the requirements of the Privacy Act);
or the use or disclosure is otherwise permitted under the Privacy Act.
You may, at any time, request us not to provide you with any further publications by contacting us on the details below. Please note this excludes information about changes to our terms and conditions for the supply of goods or services; questionnaires; and information which you have requested us to supply.
By using our website you will be deemed to consent to us using your personal information collected by our website for the following purposes:
market research in relation to the products and services referred to in paragraph (a) above;
the distribution to you of promotional material and general information relating to our activities, and related matters; and
monitoring your use of our website.
If you use our website, but do not consent to the use of your personal information for any purpose specified above in paragraph (i) or, (ii), then please contact us at the address below. Please note this excludes use of your personal information to provide you with information about changes to terms and conditions; questionnaires; other important information about which you have requested us to supply.
In providing you with goods or services, we may need to disclose your personal information to certain third parties including, without limitation, our contractors assisting in the provision of the goods or services.
We will take reasonable steps to protect the personal information, which we hold from misuse or loss and from unauthorised access, modification or disclosure.
When using our website you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the Internet and you do so at your own risk.
ACCESS, CORRECTION AND FURTHER INFORMATION:
We will provide you with access to your personal information held by us, unless we are permitted under the Privacy Act to refuse to provide you with such access. Please contact us as set out below if you:
wish to have access to the personal information which we hold about you;
consider that the personal information which we hold about you is not accurate, complete or up to date;
or require further information on our personal information handling practices.
HOW TO CONTACT US:
If you have any queries on this Statement or you are dissatisfied with our service in relation to the Privacy of your information you should write to:
The Director, Leith Semmens
Tripod Dog Gallery
3A View Court Street,
Phone: +61 0437 164 339